RSS

Monthly Archives: June 2008

A Hilarious Attempt at Legitimacy Via PhotoShop

This is pretty amusing. There’s a Web site called the “American Anti-Aging Association” that is yet another anti-aging affiliate Web site. I give them credit for coming up with a real sounding name that could lead consumers to believe that they were an independent association making objective reviews of anti-aging products. I’m sure that tactic drives a very high conversion rate.

But I have to draw the line/laugh at their poor PhotoShopping efforts. Take a look at the picture below: is this truly the headquarters of the ‘association’ or does something look a little, um, fishy?

I give them an “A” for effort but an “F” for execution. C’mon guys, if you’re going to paste fake signage onto a picture of a building, at least make it line up properly!

I could also comment on their rather non-professional writing style (“We here at the American Anti-Aging Association . . . ), but I won’t.

 
3 Comments

Posted by on June 26, 2008 in american anti-aging association

 

Job Posting: Business Development Manager

This is from my friend Mike. If you are interested in this position (company confidential), email him at mikem@pstaffing.com.

Note that this position is for a ‘search engine analytics/research’ type company.

BUSINESS DEVELOPMENT MANAGER

Business Development Managers (BDM’s) are tasked with introducing the product to potential customers. They are responsible for the sustained growth and profitability of the company — including achievement of monthly sales performance targets, and are key contributors to the long- term success of the business.

PRIMARY RESPONSIBILITIES:

• Achieve new business sales targets on a monthly/quarterly basis

• Build referral and lead generation networks

• Maintain accuracy of prospect database

• Actively manage and accurately forecast sales pipeline

• Meet with approximately 25 new prospects per month

• Attend team and individual training programs

• Participate in monthly, quarterly and annual performance reviews

CORE COMPETENCIES:

• 3-5 years of demonstrated track record of success in on-line sales

• Relevant Four-Year, Bachelor’s Degree

• Outstanding needs analysis, positioning, business justification and closing skills

• Demonstrated ability to consistently meet or exceed sales targets

• Persistent, thorough, and aggressive prospecting skills

• Superior time management and organizational skills – required!

• Strong presentation and excellent oral and written communication skills

• Detail oriented with excellent follow-up habits

• A diligent work ethic and the drive to “go the extra mile”

• Flexible, adaptable team player with strong interpersonal skills

• Resourceful and highly motivated to succeed

• Familiarity with syndicated research services or ratings service, preferred

TRAVEL:

• Approximately one week per month

 
Leave a comment

Posted by on June 25, 2008 in Uncategorized

 

$100 of Free FaceBook Advertising!

This is quite possibly the easiest way ever to get $100 of free advertising, and for those of you who have not yet tried out advertising on FaceBook, this is your chance!

To get your $100 – just join the Visa Business Network on FaceBook. The link (I think) is here: http://apps.facebook.com/visabusiness/business. You get the credit regardless of whether you are an existing or new advertiser.

As I’ve noted in the past, FaceBook advertising has huge potential from a geo-targeting and psychographic targeting perspective. Of course, the flip side to that argument is that the performance of FaceBook campaigns to date (from my own anecdotal experience) has been below that of what I’d expect on AdWords or Yahoo Search Marketing. But hey, since you’re getting the clicks for free, I somehow doubt that you’ll be disappointed.

Note that I am not receiving any affiliate revenue for referring you to this group (trust me, if there was a way I could . . .). But once you join feel free to link in to my Visa Business Network group. Just search for PPCAdBuying.com.

 
Leave a comment

Posted by on June 25, 2008 in facebook, visa business network

 

The Democratic National Committee Discovers Online Lead Generation

I was perusing some affiliate networks today when I came upon an interesting lead gen opportunity – a $9.50 payout for contributions to the Democratic National Committee. Have a liberal political blog? Post an affiliate link to the DNC and help your cause and your checkbook!

It seems like a brilliant idea to me. Though I am sure that there are many zealous democrats out there that will post a donation link regardless of whether they are getting a commission on every contribution, a $10 payout may be just what the DNC needs to motivate the vastly greater number of apathetic supporters who need that extra nudge. Besides, if you had to choose between a “get a free iPod” banner and a “help save America from nine Scalias on the Supreme Court” banner, which would you choose?

In 2004, the focus of tech bloggers was whether the candidates even had a Web presence at all. Today, we take it for granted that a large percentage of donations and campaigning takes place online. And we know that the campaigns are already spending on AdWords, banner networks, and political Web sites. But it takes an extra level of Internet acumen to create a lead gen offer for donations.

By the way . . . um . . . if you do happen to feel like making a contribution to the DNC . . . use this link here!

 

Job Posting: Marin Software Product Marketing Manager

Responsibilities:

1. Monitor and document entire competitive landscape including

  • Competitor products and features
  • Competitor positioning
  • Industry and product trends

2. Use competitive products to gain first-hand knowledge of strengths and weaknesses.

  • Compile info and recommendations for Product Management
  • Use info to assist sales in forming pitches and rebuttals.

3. Express product message through creation and execution of engaging and innovative collateral, print Web content, and presentations.

  • Create Product sheets
  • Maintain Product info on website
  • Determine content and write/edit white papers and other thought leadership collateral.
  • Continually update and refine materials.

4. Support Sales Department with:

  • Factual rebuttals to prospect objections.
  • Displays and collateral used in prospect presentations
  • Product and competitive training.
  • Ongoing updates on new product features

5. Develop and maintain industry ties

  • Represent the company at trade shows (periodically) and interact directly with prospects.
  • Speak at trade shows, participate on panels, conduct demos, etc.

Requirements:

1. In-depth knowledge of the paid search industry

2. Excellent writing skills

3. Excellent speaking and presentation skills

4. Strong skills in understanding and assimilating technical product info

5. Extremely detail-oriented

6. Able to manage multiple assignments concurrently

7. Prior sales training and intuitive grasp of consultative selling techniques

Desired Background:

1. 5+ years of prior Product Marketing experience at a B2B software company

2. 3+ years experience at a company in the paid search ecosystem

3. Many contacts in the Paid Search industry

4. MBA preferred

Compensation:

• Full-time salaried position – compensation dependent on prior experience

• Position includes equity participation and comprehensive benefits (healthcare, vision and dental)

This is an onsite position at Marin’s headquarters in the Financial District in Downtown San Francisco (2 blocks from BART). Marin Software is an equal opportunity employer and is committed to a diverse workplace.

To apply, please send a copy of your resume with “Product Marketing Manager” in subject line to: careers@marinsoftware.com

 
Leave a comment

Posted by on June 24, 2008 in Uncategorized

 

Job Posting: Senior Director of Global Consumer eCommerce Marketing

This is a new feature for Blogation. I’ll be posting search/consumer online marketing job postings that people send to me. The rules are that a) I have to personally know you and b) it needs to be somehow related to search engine marketing!

Here’s an interesting senior-level job at Symantec. As you’ll see from the description below, you need a lot of experience to qualify for this job. If you think you know someone who could be a fit, pass their resume on to me and I will forward it to the recruiter.

Reporting to the Vice President of Worldwide Consumer Marketing, the Senior Director of Global Consumer eCommerce Marketing is the business driver for Symantec’s online store. This person is responsible for driving qualified traffic to the store as part of our overall customer engagement, acquisition and retention strategies, while increasing customer satisfaction throughout the purchase process. This person will develop, communicate and execute new marketing programs designed specifically to increase sales driven through our online store and will partner closely with our Global Online Sales (GOS) team to ensure alignment of priorities.

  • On an annual and quarterly basis, develop eCommerce marketing plans and accompanying metrics with input from Global Online Sales and Product Marketing; execute against plan and deliver results.
  • Manage and grow customer acquisition through natural and paid search methods.
  • Grow and track traffic volume and overall sales per customer.
  • Execute effective affiliate marketing programs worldwide to achieve sales and growth goals.
  • Manage the daily operations of all email marketing, including database management, analytics, and reporting.
  • Collectively, drive business case and requirements for in-product demand generation with product marketing, Global Online Sales, and engineering.
  • Drive Global online lifecycle marketing strategy for Symantec’s online store and customer communications by partnering with key organizations such as Global Online Sales, Customer Experience, Global Marcom and regional sales/marketing to coordinate overall Acquisition and Customer Engagement plans as well as the Retention strategy.
  • Analyze and report daily, monthly, quarterly and annually, key performance indicators to senior management. Understand successes, setbacks, and opportunities. Communicate results and implement change for improvement.
  • Manage all online channel communications delivery and governance through customer contact strategy including scheduling, prioritization, preference center development and management, and Email Service Provider management.
  • Maintain expertise and keep informed of developments and trends in web commerce. Monitor and contribute to Symantec’s competitive edge by developing and executing “best-in-class” strategies and tactics.
  • Recommend and participate in the development of marketing policies and procedures as appropriate such as participation in the privacy council and development of opt-in/out policies.

  • Candidate has a minimum of 15 years of related work experience and a minimum of 8+ years in web commerce (preferably from multi-channel retail/catalog environment).
  • Demonstrated success at either growing online traffic substantially for his/her company or clients or growing subscriptions while increasing customer retention through analytical processes.
  • Accomplished at innovatively evolving new channels for customer acquisition and decreasing the cost of new customer acquisition.
  • An in-depth understanding of online marketing using search engine technology.
  • Able to thrive in a fast paced, dynamic, growth environment.
  • A strong track record of innovation and development of clever, effective solutions to changes in technology or customer behavior.
  • At least 10 years experience managing a team.
  • Strong working knowledge of the various technologies and platforms to deliver an exceptional customer-focused online experience.
  • Understanding of online measurement, site effectiveness and ability to know what the customer is looking for from a website and communications stream.
  • Strong track record with writing successful use-case and functional requirements specifications; template development and content management system implementation, a plus.
  • Data driven marketing experience.
  • Bachelor’s degree is required, MBA preferred.
  • Travel required, both domestic and international.
 
9 Comments

Posted by on June 23, 2008 in Uncategorized

 

The Seven Habits of Effective SEM: Part II – Keywords

When I first wrote about the seven habits of effective SEM, my primary motivation was to point out that keyword selection was not the end all, be all of SEM. I have seen too many people waste too much of their day trying to come up with that killer ‘long tail’ keyword, instead of spending their time more wisely on other equally important aspects of SEM. Indeed, I sometimes wonder whether keyword selection still deserves to be a top seven SEM technique, since the search engines continue to ramp up their broad matching technology (see, for example, Google’s recent “advanced broad match” announcement and Yahoo’s new terms and conditions which allow them to optimize your accounts for you), making it more and more difficult to find keywords where your competitors are not.

In the end, I concluded that keywords are indeed still important, just not as important as they once were. So here are my best practices for keywords:

1. Create Basic Keywords. Synonyms, action prefixes and suffixes, runons and misspellings, plurals (Google only). Before you start investing in expensive keyword research tools (some of which can cost up to $30,000 a year!), I recommend that you simply brainstorm a basic set of keywords. There are five types of keyword sets that every campaign should have. These are:

a. Root terms. This is the most basic keyword that relates to your campaign. If you are buying keywords for a mortgage lead campaign, this would include words like “mortgage”, “mortgage rates” and “mortgage quotes.”

b. Synonyms. Alternative words that basically mean the same thing as your root terms. Again, thinking about mortgages, this might include “home loans”, “refinancing”, and “home equity.”

c. Action Prefixes and Suffixes. These are words that you can append to the front or back of a root term or suffix that user might type in to further qualify their query. There are two types of prefixes/suffixes: general and category-specific. A general prefix would be something like “buy”, “find”, or “best.” A category-specific prefix might include a geographic region, a qualifying statement “bad credit”, or a commercial name like “Wells Fargo.” Note that the most generic prefixes and suffixes (like “the”) have now been almost entirely broad-matched out of existence, so if you see a prefix or suffix getting no traffic, this may be the reason (and you should probably delete that keyword to clean up your account).

d. Run-ons and Misspellings. Like generic prefixes and suffixes, the utility of run-ons and misspellings is much less than it once was. Still, you can sometimes get a few cheap clicks by creating words like “mortgagerates” and “refiancing.” You should put these in their own ad groups, especially if you are using dynamic keyword insertion (DKI) in your ad text. I recommend that you don’t get too carried away with run-ons and misspellings – you should limit this practice to the highest volume keywords in your account.

e. Plurals. There can be significantly different user behavior on a singular versus plural keyword (see further discussion below). As such, you need to make sure that all of your top keywords include both iterations. Note that this is not necessary for Yahoo, as Yahoo does not differentiate between singular and plural.

If you create five root terms, five synonyms, 10 prefixes and suffixes, and use plurals, this will result in a list of 200 keywords. Add in another 20 misspellings and you are up to 220 keywords. Add in all 50 states, specific cities, and combining prefixes and suffixes on the same keyword, and you can see how these five simple rules can quickly build a keyword set for you without ever touching a fancy keyword tool!

2. Don’t Overdo It. While it may be true that the keyword “Pacifica California Subprime Refinancing Interest Rates Mortgage Companies” will not be specifically purchased by many of your competitors, it is no longer true that you alone will show up on this keyword should you be the only one to buy it. As I have noted numerous times in the past, the search engine “broad matching” algorithms have gotten increasingly better at aggregating tail keywords into the same auctions with head terms.

In the past, there were two advantages to tail terms – first, that you could show up by yourself on that keyword (no longer the case with broad matching), and second, that you could improve your click through rate (CTR) for that specific query and pay less for high position. The second may still be true to a limited degree, but you aren’t going to be able to pay $.10 on a six token (word) keyword phrase and outperform a big competitor paying $5.00 on a head keyword.

Moreover, Google has explicitly stated that keywords beyond five tokens will be automatically considered “low quality” by their Quality Score algorithm. The rationale behind this (which I don’t necessarily buy, by the way) was recently summarized as follows:

very long phrases and very low volume keywords well down the long tail are not necessarily an advantage to a marketer, as they don’t reflect how “real users” normally search. The sweet spot of the long tail is 2-to-4-word phrase. 5-8 word phrases, not so much. Among other things, Google will have such limited data on these, they have no choice but to assign slightly worse quality scores to them.

The other hidden danger of millions of obscure keywords is the risk of either slow bleeds or sudden keyword explosions. A slow bleed occurs when you have 50 or 100 keywords costing you $2 or $3 a month. These keywords fly below the radar but gradually can cost you thousands of dollars a year. Unless you have a bid management system that has the ability to cluster similarly-situated keywords, you are unlikely to discover these bleeders.

A sudden explosion occurs when one of your random long-tail keywords is suddenly matched on a major search, or a news event causes that keyword to get a spike in traffic. As an example, a few years ago I bought the word “Pope mortgage”, which happens to be the name of a city with the word mortgage appended to the end. When Pope John Paul II died, this keyword received a huge rush of unprofitable clicks in a short time.

All this being said, there is still value to the long tail. For most non-retailers (i.e., companies that don’t have thousands of products for sale), a good rule of thumb is to have somewhere between 500 and 5000 keywords in your account. If, however, you find yourself patting yourself on the back for having developed three million keywords, you are living in the past and need to start living in 2008!

3. Keep Them Targeted. Although Google allows 2000 keywords in an ad group, this does not mean you should strive to pack as many keywords into as few ad groups as possible. Indeed, in most instances, you will be better served by having few keywords in many ad groups. There are two primary reasons for narrowly targeted ad groups: CTR and Quality Score. Your CTR will increase if your keywords are closely related to your ad text. Segmenting similar keywords into well-defined ad groups enables you to create very relevant ad text.

Your Quality Score will also benefit from well-defined ad groups. Google rewards advertisers who send a targeted keyword to a targeted ad text to a targeted landing page. When you combine a better Quality Score and higher CTR, you have solved two of the three factors that impact your position on Google (the other being max CPC). This can enable you to pay a lot less than your competitors for the same keywords.

Just to be clear, you could take this targeting approach to the extreme by literally having a one-to-one relationship between a keyword and an ad group. If you have the ability to automatically create relevant ad text and automatically make bid adjustments, this might makes sense. If you are doing most of your work manually, however, the management costs associated with thousands of ad groups may not be worth the effort.

4. Track at the Keyword Level. Keywords are the DNA of your SEM campaigns. As such, you need to measure their performance on a keyword by keyword basis. Whenever I see a tracking URL that reads www.domain.com/?campaign=GoogleAdWords I know that the campaign is not being properly optimized. Individual keywords will vary tremendously in terms of performance. I often use the example of the word “mortgage rate” and “mortgage rates” to prove this point. Someone who types in “mortgage rate” is most likely looking for today’s current mortgage rate; someone who types in “mortgage rates” is looking to get multiple mortgage quotes. Depending on your business, the conversion rate between these two keywords can vary dramatically.

5. Test Match Types. Google offers three match types – broad, phrase, and exact – and you should make a point to test keywords on all of these match types. In most cases you will find that your exact match keyword has the highest conversion rate but also costs you the most with the least amount of traffic, and that the exact opposite is true for broad match. But every account is different and you need to test performance for your specific campaign. Note that I don’t count match types as part of the total number of keywords in your campaign – in other words, if you have 5000 keywords but you match each of these three times, your account would have a total of 15,000 keywords, which I still think is acceptable without “overdoing it.”

6. Be Negative. The number one mistake I see novice search marketers make is not paying enough attention to negative keywords. As the search engines continue to push the limits of broad matching, your best defense against getting a lot of unproductive clicks is to buy tons and tons of negative keywords. There are two ways to create negative keywords. The first way is to create a generic list of negatives that will apply to almost any keyword. This could include words like “lawsuit, complaint, refund, scam, do it yourself, free, sex, UK, etc” – this will vary of course depending on your business.

The second way to create negative keywords is to use the Google keyword tool and look for words that might be semantically related to your product but are in actuality not at all related. A funny example of this would be to exclude the word “one” from an advertisement for “night stands” that are used for bedroom furniture. I consider the creation of negative keywords to be just as important as the creation of actual keywords.

Stay tuned for part three of this series – best practices in ad text.

 
Leave a comment

Posted by on June 23, 2008 in keywords, seven habits

 

Two Lessons The Yahoo Board Taught Me: Live for the Future, and You Don’t Get What You Pay For

This week I received my proxy information from Yahoo. The introductory letter accompanying the shareholder material starts out with a bang: “The vote you will cast for directors at Yahoo’s August 1, 2008 annual meeting is the most important for stockholders in our history.” In my head, I imagined a deep male voice reading this statement in a hushed yet dramatic tone, not unlike one of those warnings you hear before an episode of Cops: “The following program contains scenes that may be unsuitable for minors. Parental discretion is advised.”

With that sort of introduction, you immediately know that the Yahoo Board is fighting for its life, and they don’t waste any time identifying the enemy: Carl Icahn’s board removal proposal. The letter suggests that Icahn’s only strategy is to sell to Microsoft and that “given Microsoft’s stated position of not wanting to acquire Yahoo!, the election of Mr. Icahn’s slate could result in substantial erosion of stockholder value.”

Lesson #1: In the Future, Yahoo is Not the Laughing Stock of Silicon Valley

Of course, we all know that Microsoft ‘stated position of not wanting to acquire Yahoo!’ only came into being after the current Yahoo board rejected Microsoft’s offer of $33 a share. And considering the fact that Yahoo is now trading at $22.09 – a drop of over $15 billion in valuation – one could conclude that a warning of a ‘substantial erosion of stockholder value’ from the current board is a bit of pot calling the kettle black.

But OK, that’s stating the obvious. No doubt the brilliant minds at Yahoo who rejected Microsoft did so for good reason. Indeed, they expand upon their rationale as the letter continues. Here’s the highlights:

“We made a deliberate, disciplined decision to make investments that would generate greater long-term value for stockholders.”

“We are well-positioned to capture growth in an online advertising market that is projected to grow from approximately $40 billion in 2007 to approximately $75 billion in 2010.”

“We believe that successfully executing on our strategy of being the “starting point” for the most consumers on the Internet and the “must buy” for advertisers will enable us to generate double-digit growth in operating cash flow . . .”

“We’re continuing to see benefits from last year’s rollout of Panama . . .”

“Our acquisitions . . . have all helped advance our core strategies.”

“We are winning new business partners and expanding relationships with existing partners . . .”

“Soon, we will roll out our new advertising management platform . . .”

As I read through all these reasons to maintain the status-quo at Yahoo, I am reminded of the one-hit wonder from the 80s, Timbuk3. Their one popular song: The Future’s So Bright, I Gotta Wear Shades. On the one hand, I like the ‘glass half full’ optimism espoused by the Yahoo board. But on the other hand (a much bigger and powerful hand), I have to rain on the Yahoo parade here. If all you can talk about is the great future ahead of you – without nary a mention of measurable success today, you are basically admitting failure.

I mean, look at these statements in a little bit more detail. For example, “We are well-positioned to capture growth in an online advertising market that is projected to grow from approximately $40 billion in 2007 to approximately $75 billion in 2010.” In other words, the online advertising market is growing. Great, but what does that have to do with Yahoo’s current strategy? As I have said numerous times, in the online advertising space, growing revenue is not a victory – a rising tide raises all ships. Growing market share, on the other hand, is a sign of success. And as we know, Yahoo has not grown market share in search, email, or display over the last few years.

And what about the ‘benefits’ from the Panama roll-out? Is one of the positive outcomes of the Panama roll-out signing a deal with Google to better monetize your search traffic? One would think that if Panama was really a success, a Google monetization deal – one that Yahoo claims could make up to $400 million in incremental revenue in 12 months – would not be necessary. If you can make almost half a billion dollars in a year by using your competitor’s product, Panama cannot be considered a success.

“We are winning new business partners and expanding relationships with existing partners . . .” And? That’s called running a business – if you weren’t winning new business partners, I would start auctioning off the office furniture.

“Soon, we will roll out our new advertising management platform . . .” Soon I will cure cancer and win the lottery. It’s great to talk about the future, but ‘there’s no tomorrow if you don’t worry about today.’

At the end of the day, I think I can pretty succinctly sum up Yahoo’s argument in two points: 1) OK, we haven’t done anything in the last few years and we are losing market share, but give us a chance, we’ll be doing cool things in the future! 2) Even if you think we suck, Carl Icahn will suck even more, trust us. This is about as weak a two-pronged argument I’ve ever heard. Personally, I plan to attend the August 1 shareholder meeting, and I’ll be bringing the bacteria-free tomatoes.

Lesson #2: Heads We Win, Tails You Lose: A Primer on Executive Compensation

Stockholder proposal #3 – from the United Brotherhood of Carpenters Pension Fund - suggests the following amendment to the Yahoo articles of incorporation:

Resolved: That the shareholders of Yahoo . . . adopt a pay-for-superior performance principle by establishing an executive compensation plan for senior executives that does the following . . . delivers a majority of the Plan’s long-term compensation through performance-vested, not simply time-vested equity awards . . . establishes performance targets . . . relative to the performance of the Company’s peer companies . . . limits payments under the annual and performance-vested long term incentive components . . . when the Company’s performance . . . exceeds peer group media performance.

On its face, it seems like a reasonable request to tie compensation to performance, right? We have all had our annual performance reviews and seen our raises and bonuses rise and fall based on our individual performance and the overall health of the business, so why not apply this principle to the executives at Yahoo – or at any company for that matter?

Well, the Yahoo board has numerous reasons why their executives shouldn’t be treated like us average peons. First, let’s start with Jerry Yang – the man who has successfully continued the downward slide begun by his predecessor, Terry Semel (who, by the way, made over $200 million in one year while he lead Yahoo into the sorry state it is in today). The board has this to say about Jerry Yang:

The proposal fails to take into account the fact that our Chief Executive Officer, Mr. Yang, received a nominal annual salary of only $1 for 2007 . . . did not receive any bonus or other compensation from the Company in 2007, and was not granted any stock options or other long term equity incentive awards . . .

I have two things to say about this argument. First of all, the fact that Yang doesn’t get any payment does not counter the argument that executives should be incentivized to increase company performance. Indeed, getting no payment is probably just as bad as getting a guaranteed huge payment – in both cases, your compensation is not tied to the overall health of the company.

Secondly, Jerry Yang is a billionaire already and to that end, money is not the primary motivation for his work at Yahoo. But beyond Jerry Yang, there are a lot of people at high levels inside Yahoo who are making a ton of money that is clearly not correlated to Yahoo’s declining value and market position. Susan Decker, Yahoo President, received $14.8M in 2007, including a $1.1M bonus. Farzad Nazem’s total compensation went from a mere $12.4M in 2006 to $22.3M in 2007 (though to be fair, he only got a $220K bonus). The lowest paid Yahoo exec was Blake Jorgensen the CFO (ironically), who scraped by with $1.6M in compensation.

Bottom line: arguing that your billionaire CEO doesn’t get paid doesn’t carry any weight against the “pay for performance” argument, especially when he is not incentivized by company success and the other execs are making millions while the company flounders.

Moving on the Yahoo argument #2, the board argues:

This type of benchmarking is inconsistent with the compensation practices followed by the majority of the companies with which Yahoo competes for executive talent. The Board believes that, if the policy as described in the stockholder proposal was adopted, the Company could be placed at a substantial disadvantage in attracting and retaining the most qualified executives.

In other words, corporate executives are in their own self-contained universe and would never accept a job that actually connected their pay to their performance. Sadly, this is no doubt the case for many executives. Then again, do you really want to hire someone to run your company who doesn’t have the confidence in his own abilities to put some skin the game?

And while it may be true that pay for performance is “inconsistent with the compensation practices followed by the majority of the companies with which Yahoo competes”, that doesn’t mean you have to adopt the bad decisions of your competitors. If Southwest Airlines decides to save some money by skipping a few safety checks here and there, does that mean that United should follow suit to compete financially? This sort of circular, weakest-link argument is the kind of group-think that sinks companies.

The Board (sounds like “The Borg”) continues with a financial argument next:

The Board believes requiring performance targets be established relative to peer companies could shift executives’ focus from long-range growth to short-term comparisons and would place Yahoo! at a substantial competitive disadvantage . .. Further the Board believes that Yahoo! should be able to reward its executives for good performance even if its peer companies also do well, particularly since . . . it is difficult to identify a single comparable peer to the Company given the breadth of the Company’s business.

First of all, I don’t care whether you measure against long-term or short-term performance, either way the current executive team is grossly over-compensated. You want to talk about the last eight years of Yahoo’s existence? The rapid loss of search market share, the continuing erosion of email market share, the threat of Google-DoubleClick, the disappointing “Yahoo Entertainment” venture, the growth of Craigslist at the expense ofHotJobs? I’m happy to measure performance by short-term or long-term performance, but clearly “The Board” is doing neither.

As to the argument that “it is difficult to identify a single comparable peer to the Company . . .” Sigh. Do I need to send “The Board” a Google Map with directions from Yahoo in Sunnyvale to Google in Mountain View? Give me a freakin’ break.

And finally, The Board tries to show how equity grants somehow incentivize performance among executives:

In 2007, equity-based awards granted to the Company’s executive officers (other than Mr. Yang who received only his $1 base salary) directly linked approximately 82% to 92% of each executive’s annual direct compensation to the performance of the Company’s stock.

Sounds good on paper, doesn’t it, until you realize that we are talking about the difference between a $15 million annual package versus a $30 million one. In other words, if the Yahoo executives completely drove Yahoo into the ground (which they have basically done), they would still receive millions of dollars. Explain to me how that ties anything to performance.

I recognize, of course, that a lot of this is not specific to Yahoo and that there are plenty of idiotic companies that pay their executives tens of millions of dollars annually regardless of performance. But Yahoo’s problems go far beyond overall American corporate ineptness. We are talking about a company that was once the clear king of the Internet that is now fighting for a spot in the top ten. They’ve anointed the founder as CEO – who has no experience outside of Yahoo, who is filthy rich, and has no financial incentive to improve the company. They talk about the future with no evidence that any current efforts are paying off and lots of evidence to suggest that their core business are under serious attack. And on top of that, they spend millions to ‘retain top executives’ – the very top executives who have let their market share, top employees, and profits disappear.

Carl Icahn may have ‘no plan’ as the Yahoo Board suggests, but at this point I’m willing to accept ‘change for the sake of change.’ Otherwise I fear that in a matter of years I’ll have to add Yahoo to my list of companies like Pan-Am, Sears, and Kmart – companies with seemingly insurmountable leads in their industries that have either already died or will soon disappear.

 

Yahoo Answers Fraud + Google Adwords Fraud = SEO + SEM Gain?

This scam is not complicated, but it needs a little explanation, so work with me here.

I was doing some research into wrinkle creams (don’t ask . . . long story) and I saw a very curious AdWords ad on Google. Here’s what it said:

Weird, I thought. Why would Yahoo want to advertise about whether an eye cream works or not? So I clicked through and ended up here:

It’s Yahoo Answers. So perhaps this is a way for Yahoo Answers to drive more traffic to their site? Perhaps, but look at the answer from “Tammy Jones”: she happens to be recommending a Web site that reviews wrinkle creams (and gets affiliate revenue every time someone buys something on the site).

So let’s do some more digging into Tammy Jones’ Yahoo Answers profile. Turns out Tammy really likes to ask questions about cosmetics. Here’s her questions:

OK, maybe Tammy just happens to be interested in whether various cosmetics are scams are not. Let’s look at one of her questions in more detail and see if anyone answered it:

The answer to Tammy’s question just happens to be a reference to the same Web site that Tammy referred another user to when she answered a question about a cosmetic.

So what does all this mean? Well, this is basically a coordinated attempt by “Consumer Health Digest” to skirt both Yahoo and Google’s terms and conditions and simultaneously receive both SEO and SEM benefit. The first part of the scam – advertising a link from “Yahoo” on Google AdWords, is a crafty way to violate Google’s “double serving” policy. In other words, Consumer Health Digest can run an ad for their own URL and also run an ad for this Yahoo Answers result on the same keyword, thus getting more “shelf space” on AdWords, which Google does not allow.

The second part of the scam is a way to get in-bound links from Yahoo to your site for SEO purposes. Consumer Health has created numerous Yahoo Answers accounts and basically “asked” questions that they immediately “answer” with a link to their Web site. This has a double benefit – first, it gives their site some link juice from Yahoo. Second, since Yahoo Answers results tend to show up highly in the search results, adding a URL to a Yahoo Answers question and answer gives Consumer Health ‘another bite at the apple’ for organic results as well.

At the end of the day, none of this is particularly sneaky, and none of it is particularly smart. If I could figure this out in a few minutes, I imagine that the folks at Yahoo Answers and Google AdWords could do it in a matter of seconds. And having your site banned by both Yahoo and Google on both organic and paid listings is not a good way to build a business!

 
3 Comments

Posted by on June 20, 2008 in double serving, yahoo answers

 

The Yahoo-Google Deal: Will it Really Make Yahoo Money?

Ever since Microsoft’s attempt to acquire Yahoo ended, the pressure has clearly been on Yahoo executives to do something to justify their existence as an independent entity. As expected by many, Yahoo’s first salvo across the bow was to create a paid search partnership with Google. Yahoo has reportedly said that it “expects that deal to generate between $250 million and $400 million in incremental operating cash flow in the first 12 months, with the opportunity to earn $800 million in annual operating revenue in the U.S. and Canada.”

The predicted increase in revenue comes from Yahoo’s ability to leverage Google’s superior advertiser base to improve CPCs on some terms (through increased advertiser competition) and to begin to monetize others where no monetization currently exists. On the Yahoo blog, CEO Jerry Yang wrote:

It does not signal that Yahoo! plans to exit paid search. Quite the contrary. Through the financial benefits of better monetizing our search traffic, we’ll be investing in search services and ad platforms, including Panama. An independent search business is critical to our future. We will retain complete flexibility and will call the shots on where and how often Google ads will appear. While Google has better advertiser coverage in some query areas, we still have the ability to provide Panama ads where they are most valuable.

In theory, this sounds like a perfectly logical – albeit desperate – strategy for Yahoo. Yahoo doesn’t need to lift a finger to acquire incremental revenue – they can just sit back and ride Google’s coattails to the bank. Of course, whenever any company outsources what is supposed to be a core competency to a competitor, you also have to question the long-term viability of the business. If Yahoo – after having spent billions to develop the Panama paid search advertising system and rejected billions from Microsoft’s coffers – has to come hat in hand to their chief competitor for money, that’s a big problem.

But the real question that needs to be asked here is this: why exactly does Google outperform Yahoo on CPCs and paid click coverage? Generally speaking, I see two possible answers to this question: 1) Google just does a better job of monetizing their traffic or 2) Google’s traffic is better and therefore justifies the higher monetization.

To me, the answer to this question determines whether Yahoo is just a poorly-managed company that can be revitalized through better management, or a sub-par Web site moving slowly toward the grave.

Theory #1: Google has Out-Flanked Yahoo

There’s a lot of compelling arguments to justify this theory. For starters, Google’s user interface, tools, and technology have made it infinitely easier for all advertisers to participate in Google’s paid search auctions. For novice advertisers, the Google UI and the Google Desktop Editor are easy to use, logically designed, and filled with helpful tutorials to get advertisers where they need to go. For sophisticated buyers, Google’s API beats Yahoo’s API, and the variety of advanced filtering functionality (geo-targeting, day-parting, IP-targeting, site exclusion, placement targeting, image and video ads, etc) gives ROI-focused advertisers plenty of granular options to buy the right ads for their business objectives.

Yahoo, on the other hand, has consistently underwhelmed their users with their interfaces and tools. It took four years too long to switch from the legacy Overture platform over to Panama, and frankly, Panama is good but not great. Yahoo would have been much better off licensing Google’s UI and tools instead of spending over one billion dollars building their own inferior system. Simply put, even if advertisers wanted to spend more on Yahoo, the UI and tools make it pound for pound more difficult to do so. As such, I am sure there are many advertisers who have decided that they’d rather optimize their Google accounts than struggle through building a Yahoo account.

Another argument to support Google out-flanking Yahoo is Google’s continual innovation in bid yield management. Yahoo was perfectly content with a straight cost-per-click bid model until Google revolutionized the search industry with their “CPC X CTR” yield management scheme (effectively a cost per thousand system). Similarly, by the time Yahoo had switched to the Google CPM system, Google had already moved on to a new system by introducing Quality Score into the mix. And by the time Yahoo came around to Quality Score, Google was already experimenting with advanced broad match algorithms as well as more sophisticated Quality Score measures. In other words, Google’s bid algorithms are consistently a step ahead of Yahoo’s – both from a monetization and user relevancy perspective.

Finally, let’s not forget Google’s overall superior brand. Few ad agencies get angry calls from clients asking why ‘we’re not #1 on Yahoo’ but every agency gets similar calls about Google. Advertisers simply care more about showing up on Google than on Yahoo. Indeed, with Google’s massively dominant market share and far superior branding, it is getting to the point that Yahoo, MSN, and Ask are almost “second tier” engines in many people’s eyes.

Combine better tools, better UI, better algorithms, dominant market share and dominant branding and it’s easy to see how theory #1 might be the right answer to the question. And incredibly, this would be good news to Yahoo, because all of these problems are fixable with the right management and strategy (though that in itself is a big assumption).

Theory #2: Google’s Traffic is Just Better Than Yahoo’s

Savvy search marketers pay hugely variable CPCs for keywords that seem very similar to each other. One of my favorite examples of such a situation comes from the mortgage industry, where the keyword “mortgage rate” traditionally receives a much lower CPC than the plural of the same word – “mortgage rates.” This is mainly because users typing in a plural want a comparative shopping experience, perfect for lead generation companies who want to sell mortgage leads to mortgage companies. The singular version usually indicates a search for today’s current mortgage rate, a much less monetizable keyword.

And it goes without saying that any advertiser who pays close attention to monetization at the keyword level will also do so at the search engine level. To wit, there are countless ‘second tier’ search engines where you can buy millions of clicks for just a few cents each. Why? Because smart advertisers know that these clicks aren’t worth nearly as much as what they pay on Google, simply because they don’t convert.

There are still plenty of dumb advertisers out there who don’t track their clicks or who participate in vanity games of chicken to show up #1 for a top keyword, but it’s pretty much impossible to actually build a paid search business model off these advertisers these days (it was possible in the early 2000s). If you can’t provide quality clicks to smart advertisers, you can expect your CPCs to fall accordingly.

I recently saw some troubling data from Marin Software – a leading bid management company – that seems to suggest that Yahoo’s traffic falls into this ‘inferior quality’ realm of second-tier search traffic. The folks at Marin aggregated anonymous data from their clients and applied a pretty rigorous methodology to create a true apples-to-apples comparison between Yahoo and Google. They wanted to see if there was any difference between user behavior and search quality between the two sites.

Marin came up with two interesting conclusions. First, users on Google simply clicks on a lot more ads than users on Yahoo (e.g., a higher CTR). Wister Walcott, VP of Products for Marin noted:


The findings were stark and repeated client after client – when running on Google, the typical keyword has a higher click-thru rate, even when controlling for position and min bid (and it is true on exact/standard match as well, which controls for how words are matched to search queries). For whatever reason, Google users are more likely to click on ads. Even if this is a result of higher quality ads on Google, best-case, it’s the behavior of tens of millions of Yahoo users.

And perhaps even more interestingly, clicks on Google cost more than the same clicks on Yahoo, but also have a correspondingly higher conversion rate than Yahoo clicks. Again, Wister comments:

Keywords also had a higher conversion rate on Google than they did on Yahoo (30% higher). And, the clicks cost more (about 30% more). That is, the increased cost per click is fully accounted for by the improved conversion rate (another way to put it is that the cost per action is the same). This would suggest that the contention premium Google claims by virtue of having more crowded auctions is not playing a large factor. Advertisers are just behaving rationally.

Taken together, it’s possible to conclude that a combination of user demographics and increased user trust simply make clicks worth more on Google than on Yahoo. It may be the case that Google attracts users more likely to buy from advertisers, and that users who use both sites trust the Google brand more and thus trust advertisers more on Google than on Yahoo.

If true, this puts a bit of a wrench into Yahoo’s revenue assumptions from their Google partnership. If Yahoo users treat new Google ads the same way they currently treat Yahoo ads, you would expect that click monetization of Google ads on Yahoo would be lower than the monetization of same clicks on Google. While this may not entirely account for the 30% difference between Yahoo and Google conversion and CPC, it would no doubt have a big impact.

And as savvy advertisers start to see the revenue results come in from the new Yahoo-Google fusion ads on Yahoo – and see that they are perhaps 10-20% lower than the same ads on Google, they will of course reduce their CPCs accordingly (or perhaps even site exclude Yahoo entirely). To use a crass analogy here, Google ads on Yahoo may be like ‘putting lipstick on a pig.’

Conclusion: Win, Lose or Draw?

My sense is that both theories apply to this situation. There’s no doubt in mind that Yahoo could do a lot to even the playing field against Google through better management, technology, and tools (and I say this as a loyal albeit disgruntled Yahoo shareholder!). By the same token, Google has established a level of trust with users and advertisers that may result in Google ads on Yahoo underperforming vis-à-vis the same ads on Google in the short term (as users click on them less) and also in the long-term (as users convert less and advertisers reduce bids accordingly).

Whichever theory you support, there’s one thing you should have concluded by now: Yahoo’s in trouble and this deal is unlikely to provide the answer to the company’s problems.

 
3 Comments

Posted by on June 17, 2008 in marin software, yahoo-google deal

 

"We expect that advertising funded search engines will be inherently biased towards the advertisers and away from the needs of the consumers."

Guess who said that? None other than Larry Page and Sergey Brin in their seminal paper on PageRank, written way back in 2000. I’ve never seen much written about Page and Brin’s pre-billionaire perspectives on search engine advertising, but when you read it, it is pretty fascinating. On the one hand, the paper clearly condemns Paid Inclusion and other ‘hidden advertising’ within the organic search results. But it equally damning of any search engine that accepts advertising, because the authors believe this will inevitably create economic pressures to reward advertisers with better placement (or alternatively, to penalize advertisers with no placement at all, to keep them advertising).

Here’s the complete text of the PageRank paper’s section on advertising. I wonder how Page and Brin might alter this section if they could rewrite it today?

Currently, the predominant business model for commercial search engines is advertising. The goals of the advertising business model do not always correspond to providing quality search to users. For example, in our prototype search engine one of the top results for cellular phone is “The Effect of Cellular Phone Use Upon Driver Attention“, a study which explains in great detail the distractions and risk associated with conversing on a cell phone while driving. This search result came up first because of its high importance as judged by the PageRank algorithm, an approximation of citation importance on the web [Page, 98]. It is clear that a search engine which was taking money for showing cellular phone ads would have difficulty justifying the page that our system returned to its paying advertisers. For this type of reason and historical experience with other media [Bagdikian 83], we expect that advertising funded search engines will be inherently biased towards the advertisers and away from the needs of the consumers.

Since it is very difficult even for experts to evaluate search engines, search engine bias is particularly insidious. A good example was OpenText, which was reported to be selling companies the right to be listed at the top of the search results for particular queries [Marchiori 97]. This type of bias is much more insidious than advertising, because it is not clear who “deserves” to be there, and who is willing to pay money to be listed. This business model resulted in an uproar, and OpenText has ceased to be a viable search engine. But less blatant bias are likely to be tolerated by the market. For example, a search engine could add a small factor to search results from “friendly” companies, and subtract a factor from results from competitors. This type of bias is very difficult to detect but could still have a significant effect on the market. Furthermore, advertising income often provides an incentive to provide poor quality search results. For example, we noticed a major search engine would not return a large airline’s homepage when the airline’s name was given as a query. It so happened that the airline had placed an expensive ad, linked to the query that was its name. A better search engine would not have required this ad, and possibly resulted in the loss of the revenue from the airline to the search engine. In general, it could be argued from the consumer point of view that the better the search engine is, the fewer advertisements will be needed for the consumer to find what they want. This of course erodes the advertising supported business model of the existing search engines. However, there will always be money from advertisers who want a customer to switch products, or have something that is genuinely new. But we believe the issue of advertising causes enough mixed incentives that it is crucial to have a competitive search engine that is transparent and in the academic realm.

 
1 Comment

Posted by on June 10, 2008 in Google, larry page, page rank, sergey brin

 

Google Sneeze: Favicon Controversy – Is Anything Sacred?

Last week Google had the audacity to change their “favicon” (the icon that shows up next to the name of the Web site at the top of your browser bar) without prior approval from the Google fan base. This arrogant and confrontational move naturally set off an explosion of harsh criticism from Google watchers. Here’s a snippet of the complaints the change wrought:

Danny Sullivan (who usually has far better things to write about) notes on Search Engine Land: “C’mon Big G lovers, tell Google to go back to what worked before. They’re looking for feedback here. That form also lets you submit your own favicon for consideration. I’m disappointed this is a requirement — that you can’t just say, go back to the old one.”

Rusty Brick (again, someone who usually avoids such inaneness) at least was a little self-conscious in writing about this story, but nonetheless blogged away: “Personally, I miss the old one. I wonder if this is a long term change or someone at Google decided to have some fun. Or maybe Google wanted to see if the smallest, most insignificant change can drive up buzz about the company. Heck, Google can hiccup and people will not stop talking about it. Case in point?”

Mashable.com tried to find the controversy in all of this, but seemed to be stretching a bit: “Surely you’ve noticed the company’s shift from a big, brawny capital ‘G’ to a more reserved, accentuated and scripted lowercase ‘g’. How does it suit you? Well? Does it not appeal? Does the move not concern you in the least?”

The Guardian in London chimed in with typical British cynicism: Google changes its favicon, works really hard to find something worse. Google is making feeble excuses for its horrible new favicon.”

And finally, the Google official blog succumbed to pressure, promising a better favicon in the future: “By no means is the one you’re seeing our favicon final; it was a first step to a more
unified set of icons. However, we really value feedback from users and want to hear your ideas that we may have missed. If you have your own notions about the Google favicon, please send them to us.”

Well, at least one good thing has come out of this – I now know what a favicon is.

 
1 Comment

Posted by on June 9, 2008 in google favicon, google sneezes

 

Google and The A Word?


I’ve written numerous times in the past about the possibility of anti-trust actions being levied at Google, but I’ll be the first to admit that I’ve never taken the time to throw all the various anti-trust arguments together into one cohesive post. Fortunately for you and me, a reader recently alerted me to a post he had written that does a pretty good job of outlining many of the anti-trust issues surrounding Google. If you want to read the full article, you can check out Scott Cleland’s article here. For the record, I don’t know anything about Mr. Cleland’s background (for all I know, he could be a lawyer for Microsoft . . .!), but he’s certainly done a thorough job of research.

Among the most salient points he makes:

  • Google has dominant market-share of the search market;
  • The search market is a huge market with millions of participants;
  • There is little to no external accountability of how Google prices their ad auction market;
  • Google makes decisions about the price an advertiser pays without full disclosure as to how this price was determined;
  • Google is engaged in anti-competitive front running (placing their house ads ahead of the competition, regardless of the actual auction result);

I would add to this the “bundling” of products, such as the “Google Checkout” logo that you see in AdWords when a merchant participates in the Checkout program, as well as the free pricing of many Google products, which could be interpreted as a way to push competitors out of business (i.e. Google Analytics, Google Web Site Optimizer, Google Base).

As to why none of this has apparently bothered federal agencies, Mr. Cleland concludes:

Google appears to have fallen between the cracks of oversight by the FTC, DOJ, SEC and the CFTC — all of which have some responsibility to protect market users and the public from fraud, manipulation, and abusive market practices by dominant providers/market makers, and to foster open, transparent and competitive markets.

For the record, I have talked to lawyers experienced in Internet law who think all of this complaining about anti-trust is totally unfounded. In particular, one friend of mine said (and I paraphrase here): “Google provides an incredible free service to consumers. the DOJ is not going to file an anti-trust suit against them as long as consumers continue to get so much from Google for free. In that respect, there is a huge difference between Google and Microsoft.”

That may be true . . . for now. The question I have is what happens in 2009 if Obama is elected and the eight years of business-friendly regulators at the FTC and the DOJ suddenly become a little less likely to look the other way? It could make things a bit more complicated for Google.

 
Leave a comment

Posted by on June 6, 2008 in anti-trust, Google

 

Spam Poetry Volume IX: Want People to Shoot at Your Groin?

Leave no weak spots in your life
In a few weeks
you’ll start noticing
admiring glances
shot at your groin
Take the necessary step forward!
 
Leave a comment

Posted by on June 3, 2008 in spam poetry

 
 
Follow

Get every new post delivered to your Inbox.